Patient Access Associate - Doral
On-siteDoral, Florida, United States
Job Summary
Greet visitors, vendors, patients, and staff in person or by telephone, providing assistance and answering inquiries appropriately. Obtain patient identification, verify against the EMR, and place wristbands on patients while identifying those at risk of falls. Queue patients for check-in/out, assist with self-serve kiosks, and communicate with the clinical team regarding late arrivals or delays. Provide updates to waiting patients and navigate self-serve systems to ensure clinic flow. This role supports the Patient Access department at the newly expanded UHealth at Doral facility, which includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute.
Required Qualifications
- High School Diploma
- Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings
- Subject to potential contact/exposure to patients who can transmit contagious diseases
- Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)
- Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely
- Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions
- Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow
- Ability to navigate multiple systems and independently service patients promptly in a fast paced, constantly changing environment
- Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS
- Ability to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking
- Strong telephone contact handling skills and active listening
- Ability to adapt/respond to different types of situations and personalities
- Excellent communication and presentation skills
- Ability to prioritize and manage time effectively
Desired Qualifications
- Customer Service Experience
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