Patient Access Associate 1

Patient Access Associate 1 at Inova Fairfax Hospital provides front-desk and enrollment-related support, independently handling assignments, improving workflows, and communicating with patients to obtain demographic, financial, and insurance information. Responsibilities include explaining insurance benefits and patient liability, applying knowledge of online payer verification systems to obtain and validate insurance information, coordinating with other departments for patients requiring special attention, assisting patients with applications for alternative sources of payment (medical assistance programs, loans, grants), reporting safety hazards, and communicating scheduling changes to patients, staff, physicians, and patient representatives. The role emphasizes education and assistance with insurance and financial processes, plus ensuring timely, accurate information collection and professional communication across stakeholders.