Patient Access Assistant

Patient Access Assistant serves as the first point of contact for patients and external entities at the outpatient campus, handling clerical and administrative duties to optimize workflow. Responsibilities include checking patients in/out, verifying insurance, collecting payments, scheduling, answering phones, monitoring lobby activity, assisting with health screenings, maintaining clinical records (demographics, insurance, billing, and basic health information), and ensuring HIPAA/CFR confidentiality. Additional duties involve directing calls, engaging with patients to support retention, coordinating with staff, providing visitor information, cross-training with other staff, attending meetings/trainings, and upholding a professional environment in waiting areas. The role requires organization, focus, and clear communication to support program operations and patient care. Education requirement is a high school diploma or GED.