Patient Access Advocate, Part-time Varying Shifts

Job Summary

Required Qualifications

• •Ability to multi-task
• •Minimum Typing Speed of 50wpm
• •Flexibility
• •Effective communication skills
• •Collaboration Skills
• •Patient/Client Focus
• •Technical Capacity
• •Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• •High school diploma or general education degree (GED)
• •A minimum of 6 months of work experiences in healthcare setting or one year customer service background
• •Exceptional communication skills and customer service
• •Ability to read and comprehend simple instructions, short correspondence and memos
• •Ability to write simple correspondence
• •Ability to effectively present information to patients and other employees in the organization
• •Basic math skills including the ability to add, subtract, multiply and divide
• •Ability to apply common sense to carry out detailed written or oral instructions
• •Ability to deal with problems in standardized situations
• •Ability to work independently, self-directed and work with individuals with diverse background
• •Analytical and problem solving skills
• •Ability to manage conflict and appropriately request the help of a supervisor when needed
• •Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively
• •Solid work history
• •Must be computer literate (Word, Excel, Outlook)
• •Ability to read and comprehend simple instructions, short correspondence and memos
• •Ability to write simple correspondence
• •Ability to effectively present information to patients and other employees in the organization
• •Ability to apply common sense to carry out detailed written or oral instructions
• •Ability to deal with problems in standardized situations
• •Ability to work independently, self-directed and work with individuals with diverse background
• •Analytical and problem solving skills
• •Ability to manage conflict and appropriately request the help of a supervisor when needed
• •Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively
• •Must be able to lift 10 pounds
• •Ability to stand, walk, use hands, reach, sit, talk and listen
• •Ability to work in a healthcare setting
• •Ability to come into contact with patients who have contagious illnesses or diseases
• •Ability to use standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets

Desired Qualifications

• •Basic understanding of insurance preferred
• •Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• •Minimum of 1 year experience in medical office setting desired
• •Familiar with health insurance and insurance verification
• •Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax