Patient Access Advocate, Part-time, Mid shift
On-siteEvansville, Indiana, United States
Job Summary
Greet patients and families in a friendly, professional manner while performing registration functions, including updating demographics, verifying insurance eligibility, collecting payments, and conducting visit closure activities. Check patients in and out, screen phone calls, direct messages, and assist with clerical duties such as copying, scanning, and maintaining patient files. Ensure the front desk, waiting area, and children's play zone remain clean and presentable by performing housekeeping tasks like emptying trash and cleaning counters. Maintain HIPAA compliance and follow all company policies while managing multiple tasks simultaneously to support seamless patient flow.
Required Qualifications
- Minimum Typing Speed of 50wpm
- Flexibility
- Effective communication skills
- Collaboration Skills
- Patient/Client Focus
- Technical Capacity
- Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
- High school diploma or general education degree (GED)
- A minimum of 6 months of work experiences in healthcare setting or one year customer service background
- Exceptional communication skills and customer service is required
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information to patients and other employees in the organization
- Basic math skills including the ability to add, subtract, multiply and divide
- Ability to apply common sense to carry out detailed written or oral instructions
- Ability to deal with problems in standardized situations
- Ability to work independently, self-directed and work with individuals with diverse background
- Analytical and problem solving skills
- Ability to manage conflict and appropriately request the help of a supervisor when needed
- Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively
- Solid work history
- Must be computer literate (Word, Excel, Outlook)
- Ability to multi-task is a must
- Ability to consistently maintain a pleasant, professional demeanor
- Must be able to lift 10 pounds
- Ability to work in a healthcare setting
- Ability to come into contact with patients who have contagious illnesses or diseases
Desired Qualifications
- Basic understanding of insurance preferred
- Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
- Minimum of 1 year experience in medical office setting desired
- Familiar with health insurance and insurance verification
- Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax
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