Patient Access Advocate, Full-time Mid shift
On-siteZionsville, Indiana, United States
Job Summary
Greet patients and visitors in person and over the phone, directing calls and providing wayfinding assistance. Perform registration functions including updating demographics, verifying insurance eligibility, collecting copayments and coinsurance, and confirming accurate billing information. Execute visit closure activities by collecting payments and documenting required follow-up actions. Manage clerical duties such as copying, scanning, faxing documents, creating patient files, and assisting with general office equipment. Maintain a clean and presentable front desk, waiting room, and children's play area by emptying trash, vacuuming, and mopping floors. Ensure all paperwork is completed correctly and adhere to HIPAA policies and company standards.
Required Qualifications
- Minimum Typing Speed of 50wpm
- High school diploma or general education degree (GED)
- A minimum of 6 months of work experiences in healthcare setting or one year customer service background
- Exceptional communication skills and customer service is required
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information to patients and other employees in the organization
- Basic math skills including the ability to add, subtract, multiply and divide
- Ability to apply common sense to carry out detailed written or oral instructions
- Ability to deal with problems in standardized situations
- Ability to work independently, self-directed and work with individuals with diverse background
- Analytical and problem solving skills
- Ability to manage conflict and appropriately request the help of a supervisor when needed
- Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively
- Solid work history
- Must be computer literate (Word, Excel, Outlook)
- Ability to multi-task
- Ability to consistently maintain a pleasant, professional demeanor
- Greet patients in a friendly, courteous and professional manner in both in person and over the phone
- Check patients in and out
- Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly
- Collect copayments, coinsurance, deductibles
- Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents
- Creating and maintaining patient files
- Answer and screen phone calls and direct to the appropriate individual
- Take and direct messages as necessary
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information
- Confirm all paperwork is filled out correctly
- Follow all HIPAA policies and procedures
- Follow all company policies
- Minimum of 1 year experience in medical office setting desired
- Familiar with health insurance and insurance verification
- Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax
- Basic understanding of insurance preferred
- Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
- Flexibility
- Effective communication skills
- Collaboration Skills
- Patient/Client Focus
- Technical Capacity
- Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
- Ability to effectively lead and coach others
- Strong attention to detail
- Must be able to lift 10 pounds
- Must be available for weekend shifts
- Must be able to effectively lead and coach others
- Must be able to effectively lead and coach others
Desired Qualifications
- Bonus points if you have some exposure to Healthcare
- If you have customer/patient facing experience in a customer service realm and want to break into healthcare
- Minimum of 1 year experience in medical office setting desired
- Basic understanding of insurance preferred
- Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
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