Patient Access Advocate - Deaconess Emergency & Urgent Care - Lynch Road

Conduct patient registration, check-in, and check-out while verifying demographics, insurance eligibility, and benefits. Collect copays, deductibles, coinsurance, and point-of-service payments to ensure clean billing. Maintain accurate patient records within the Electronic Health Record (EHR) and scan, fax, or copy documentation. Answer incoming calls, assist with patient inquiries, and provide wayfinding support in a welcoming front-desk environment. Adhere to HIPAA, company policies, and customer service standards. This role supports the launch of a new combined Emergency Room and Urgent Care facility through the Deaconess–Intuitive Health partnership.