Pathway Worker – Central Intake Service (CIS)
$31,800–$31,800 year
On-siteKatherine, Northern Territory, Australia
Job Summary
Conduct high-quality intake and risk assessments using the Australian Homelessness Vulnerability Triage Tool (AHVTT) to triage callers and match individuals with suitable services. Deliver a mix of phone-based triage, face-to-face drop-in support, and outreach across multiple locations including Lutheran Care offices and partner sites. Provide tailored support, advocacy, housing information, and warm referrals while maintaining a positive, safe, and child-friendly environment. Participate in collaborative assessment and follow-up meetings to ensure continuity of care for people experiencing homelessness.
Required Qualifications
- Qualifications in Community Services, Social Work, Psychology or similar
- Experience in a social service environment, including intake, assessment and referral
- Knowledge of homelessness services and the impacts of past government policies on First Nations people
- Experience working with people who may not have English as a first language
- Knowledge of local Aboriginal communities and culture
- Strong time management, planning and organisational skills
- High-level interpersonal and communication skills
- Ability to work independently, show initiative and contribute positively to a team environment
- Competence using computers, internet and electronic communication systems
- Understanding of rapid rehousing and housing-first models
- Awareness of the emotional impact of crisis accommodation on children and young people
- Valid NT Working with Children Check
- Current NT Drivers Licence
- Mandatory Nationally Coordinated Criminal History Check
Desired Qualifications
- Qualifications in Community Services, Social Work, Psychology or similar (highly regarded)
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