Passenger Services Manager-On-Duty
On-site · Las Vegas, Nevada, United States
Job Summary
Passenger Services Manager on Duty oversees daily operations related to above-wing, customer-facing activities, ensuring safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and regulatory compliance. Acts as primary decision-maker during the shift, supervises gate agents and customer service representatives, resolves passenger irregularities and escalations, coordinates with airline partners and airport authorities, conducts shift briefings, maintains incident documentation, and mentors frontline staff. Requires strong leadership, communication, and problem-solving skills, knowledge of airline systems, TSA regulations, and security programs, and the ability to work in a fast-paced environment with irregular hours.
Required Qualifications
- High school diploma or equivalent
- Experience in airline or airport operations, with supervisory or management experience
- Knowledge of airline reservation and departure control systems
- Understanding of TSA regulations and corporate security programs
- Ability to work in a fast-paced, high-pressure environment
- Flexibility to work irregular hours, including nights, weekends, and holidays
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