Passenger Services Agent - Seasonal (45232)
On-siteAllentown, Pennsylvania, United States
Job Summary
Seasonal Passenger Services Agent responsible for assisting passengers with wheelchair support, baggage handling, information provision, and coordinating ground transportation. Duties include lifting luggage up to 50 pounds (up to 99 pounds with assistance), transporting passengers in wheelchairs between curbside, ticket counters, gates, baggage claim, and personal vehicles, providing accurate airport information, reporting accidents or unsafe conditions, maintaining equipment, and communicating across channels (face-to-face, radio, phone, email). Must be able to work split shifts, nights, weekends and holidays, and comply with safety and security policies. Requires strong teamwork, ability to work in various weather conditions, and ability to operate under customer-service-focused expectations in an airport environment.
Required Qualifications
- High School Diploma or GED
- Customer Service experience preferred
- PC skills include Word, Excel, Outlook and other applicable computer programs
- Acceptable written, oral, and interpersonal skills
- Must be at least 18 years old
- Must wear provided uniforms (uniforms must be clean and presentable) and personal protective equipment
- Must be available to work split shifts, nights, weekends and holidays when required
- Successfully pass continual training, security, and employment requirements
- Must possess acceptable English language skills to include speaking, reading, writing and comprehension
- Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl
- Must be able to use hands and fingers to type, handle bags, boxes, objects or controls
- Ability to lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance
- Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus
- Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, and hear alarms, including vehicle and other warning signals
- Able to tolerate exposure to noise levels up to 100 decibels requiring mandatory hearing protection
- Able and willing to work in inclement weather, including extreme cold and warm temperatures
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.