Passenger Service Supervisor
On-siteNew York City, New York, United States or New York, United States
Job Summary
Oversee fast-paced airport passenger service environments by assisting travelers with check-ins, verification, gate information, and baggage claims while maintaining a positive attitude. Host self-service kiosks, verify documents prior to boarding, and interpret identification labels along with baggage and cargo routing tags. Ensure work areas in check-in, lobby, gate, and baggage zones remain organized and functional. Make announcements, check baggage, and assign seats in the gate area. Perform other duties as requested while adhering to Menzies Aviation uniform guidelines and codes of conduct. Maintain health, safety, and wellbeing standards in accordance with workplace procedures.
Required Qualifications
- 18 years of age or older
- HS Diploma or GED
- One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience
- Minimum one (1) year of lead or supervisory experience
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Computer skills
- Ability to proficiently read, write and speak English
- Excellent communication skills
- Positive, can-do, upbeat personality
- Able to remain calm under pressure
- Able to stand for long periods of time at the ticket counter and gate check-in areas
- Must adhere to Menzies Aviation uniform guidelines and codes of conduct
- Must be able to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures
- Must not misuse alcohol and drugs
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