Passenger Service Supervisor
On-sitePalm Springs, California, United States
Palm Springs, California, United StatesOn-sitePart TimeSmall
Part TimeSmall
Job Summary
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Handle customer interactions at the ticket counter and gate, including making reservations, issuing tickets and itineraries, and processing baggage checks and refunds. Patiently address complaints regarding ticketing and baggage, initiate tracing procedures for lost items, and manage flight close-out procedures and ground movement messages. Ensure safety and security compliance while answering inquiries about flight schedules and fares.
Required Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Have authorization to work in the United States as defined by the Immigration Reform Act of 1986 (if work location is in the United States)
- Have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001 (if work location is in Canada)
- Complete SIDA training to obtain airport authority identification security
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively
- Must be able to lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment
- Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner
- Must be willing to wear uniform and insignia as prescribed by AGI
- Personal appearance and grooming must present a favorable corporate image
- Must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew
- Must be able to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems
- Are required to use computer systems daily
- Must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment
- Must report to work on a regular and timely basis
Desired Qualifications
- One+ year of relevant experience
- Airline experience
- Previous face-to-face customer service experience
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