Passenger Service Agent
On-siteBoise, Idaho, United States
Job Summary
Passenger Service Agent role provides exceptional customer service to airline passengers throughout their travel experience, handling ticketing, check-in, baggage processing, seating, boarding procedures, and passenger inquiries while ensuring compliance with airline, airport, and regulatory requirements. Responsibilities include computerized check-in for international/domestic travel, assigning seats, verifying documentation, issuing boarding passes, confirming reservations, matching manifest to on-board counts, assisting with governmental requirements, connecting/disconnecting Jetway/stairs, and announcing arrivals/departures. Requires 18+ years age, HS Diploma or GED, basic computer proficiency with reservation/departure control systems, flexibility for nights/weekends/holidays, strong English communication, and ability to lift up to 70 lbs; environment includes indoor/outdoor work and adherence to safety and equal-opportunity policies. Remote option is on-site at Boise, ID, USA.
Required Qualifications
- HS Diploma or GED
- Some customer service, hospitality, airline, or airport experience
- Basic computer proficiency and ability to learn airline reservation and departure control systems
- Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in English
- Must be available and flexible to work variable shifts including weekends and holidays
- Work is done indoors and outdoors – must be comfortable working in all weather conditions
- Able to continuously lift, push and pull up to 70 lbs
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