PAS Revenue Cycle Specialist
On-sitePortland, Oregon, United States
Job Summary
Greet and register patients arriving at the Emergency Department, obtaining demographic, accident, and financial information to facilitate care and support front-end billing. Perform patient searches in the computer database, verify insurance coverage and financial status, and complete required forms including the REALD questionnaire and worker's compensation documentation. Collect co-pays, process deposits, and reconcile funds while referring uninsured patients to the Oregon Health Plan. Screen foot traffic, provide directions, and manage patient valuables during after-hours arrivals. Liaise with clinical teams and social work for complicated cases, utilizing interpreter services when necessary. Work varying shifts including weekends and holidays, standing or walking for 6-10 hours daily in a high-stress environment.
Required Qualifications
- High School diploma or equivalent
- One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and registration and/or billing responsibilities
- Two years of work experience in a high-volume direct public contact, front-line non-healthcare setting position
- Basic computer skills, including word processing and Windows applications
- Basic computer keyboarding skills including typing of minimum 40 wpm with high accuracy
- Demonstrated excellent verbal and written communication skills
- Demonstrated working knowledge around insurances and benefits
- Strong customer service orientation
- Ability to walk and stand for 6-10 hours/day
- Demonstrated effectiveness during extremely confrontational customer interactions in a high stress environment
- Demonstrated advanced PAS user skills or equivalent as well as extensive knowledge of integrated care models
Desired Qualifications
- Prior experience in hospital admissions or ED registration
- Minimum six months experience as a registrar at OHSU and demonstrated accuracy rate of 97% or greater
- Thorough knowledge of verifying medical insurance, including worker's comp and third party liability
- OHSU Registration experience
- Demonstrated efficiency and problem solving in resolving patient concerns
- Strong attention to detail and processes
- Ability to work with a high level of accuracy, speed, multitask, and prioritize in high stress/high volume environments, with little to no direct supervision
- Demonstrated record of reliable attendance, punctuality and proven successful performance at past and present employers
- Demonstrated effective interpersonal skills, which promote cooperation and team work
- Actively seeks conflict resolution between co-workers, seeking assistance, if needed
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