PAS Revenue Cycle Specialist
On-sitePortland, Oregon, United States
Job Summary
Greet and register patients arriving at the Emergency Department, obtaining demographic, accident, and financial information to facilitate care and support front-end billing. Perform patient searches in the computer database, verify insurance coverage and financial status, and complete required forms and questionnaires including REALD and worker's compensation documentation. Collect co-pays, process deposits, and reconcile funds while referring non-sponsored patients to Oregon Health Plan. Liaise with clinical teams, social work, and case management for complicated cases, utilizing interpreter services as needed. Manage patient valuables, screen foot traffic, and determine urgent situations to activate rapid response teams. Provide high-quality customer service in a high-stress environment, resolving conflicts immediately and directing inquiries appropriately.
Required Qualifications
- High School diploma or equivalent
- One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and registration and/or billing responsibilities
- Two years of work experience in a high-volume direct public contact, front-line non-healthcare setting position
- Basic computer skills, including word processing and Windows applications
- Basic computer keyboarding skills including typing of minimum 40 wpm with high accuracy
- Demonstrated excellent verbal and written communication skills
- Demonstrated working knowledge around insurances and benefits
- Strong customer service orientation
- Ability to walk and stand for 6-10 hours/day, position is extremely mobile
- Demonstrated effectiveness during extremely confrontational customer interactions in a high stress environment
- Demonstrated advanced PAS user skills or equivalent as well as extensive knowledge of integrated care models
- Required to provide availability for four days, focusing on posted hours, in each pay period
- Shifts will be assigned based on operational need
- Position will be assigned to work varying hours, weekends and holidays, based on department need
Desired Qualifications
- Prior experience in hospital admissions or ED registration
- Minimum six months experience as a registrar at OHSU and demonstrated accuracy rate of 97% or greater
- As a registrar, must be meeting/exceeding all other individual performance standards in a sustained manner
- Thorough knowledge of verifying medical insurance, including worker's comp and third party liability
- OHSU Registration experience
- Demonstrated efficiency and problem solving in resolving patient concerns
- Strong attention to detail and processes
- Ability to work with a high level of accuracy, speed, multitask, and prioritize in high stress/high volume environments, with little to no direct supervision
- Demonstrated record of reliable attendance, punctuality and proven successful performance at past and present employers
- Demonstrated effective interpersonal skills, which promote cooperation and team work
- Actively seeks conflict resolution between co-workers, seeking assistance, if needed
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