Party Reference Data- Service Desk Analyst
On-site · Newark, Delaware, United States
Job Summary
Party Reference Data Service Desk Analyst acts as the primary point of contact for PRD end users across multiple platforms (e.g., Party Central, GEMS, RMS), collaborating with Reference Data Technology, Product Owners, and Operations to analyze and resolve functional, data, and technical issues. Responsibilities include serving as a subject matter expert on business processes and data content, leading daily production issue calls, publishing metrics and trend analyses for senior management, identifying opportunities for automation, and maintaining knowledge bases and self-service resources. Requires a Bachelor’s degree and 3+ years in financial services, strong interpersonal and analytical skills, excellent communication and presentation abilities, attention to detail, independent work capability, and the ability to perform in a fast-paced environment. Preferred familiarity with reference data and tools like JIRA, MS Excel, MS SharePoint, Business Objects, and SQL. Working hours are 11:00am-8:00pm EST. Final job grade may differ from posting. Not eligible for employer immigration sponsorship.
Required Qualifications
- Bachelor’s degree and 3+ years of relevant experience in a financial services organization
- Strong interpersonal and relationship-building skills
- Analytical skills
- Excellent verbal and written communication and presentation abilities
- Ability to work independently
- Demonstrated problem-solving and decision-making skills
- Ability to perform effectively in a fast-paced environment with tight deadlines
- Team player, adaptable to a changing environment
- Experience with JIRA, MS Excel, MS SharePoint, Business Objects, and SQL
Desired Qualifications
- Bachelor’s degree and 3+ years of relevant experience in a financial services organization
- Strong interpersonal and relationship-building skills
- Analytical skills
- Excellent verbal and written communication and presentation abilities
- Ability to work independently
- Demonstrated problem-solving and decision-making skills
- Ability to perform effectively in a fast-paced environment with tight deadlines
- Team player, adaptable to a changing environment
- Experience with JIRA, MS Excel, MS SharePoint, Business Objects, and SQL
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