Party & Event Host

Plan, coordinate, and facilitate events within a Michaels store in Miami Kendall, including kids’ birthday parties and other craft classes or events. Deliver friendly customer service by helping guests shop and find what they’re looking for, and ensure a fast, friendly checkout experience. Manage operational tasks such as truck unloading, merchandise duties, and maintaining store recovery standards to meet our Brand Promises. Coordinate multiple events simultaneously, engage clients of all ages, demonstrate and instruct craft projects, and perform face painting and other activities. Facilitate party add-ons (goody bags, balloons, etc.) per company standards. Communicate events with clients and store teammates; complete administrative tasks (emails, phone calls, paperwork) and adjust plans based on feedback. Create backup or emergency plans as needed and ensure client satisfaction for scheduled events while upholding cleanliness and safety standards. Set up, break down, and clean after each event. Provide fast, friendly customer experiences, educate guests on rewards programs and card enrollments, participate in omni-channel processes (Buy Online Pickup in Store, Ship From Store), plus routine store duties such as stocking, planograms, and in-stock optimization. Cross-trained in Custom Framing sales and production; adhere to SOPs and company policies; interact respectfully with customers and teammates; contribute to Michaels’ culture of creativity and celebration. Must have experience working with children and excellent communication and organizational skills; ability to handle stress and work hours including nights, weekends, and early mornings. Commitment to equal opportunity employment and accommodations as needed.