Parts Specialist
On-siteCedar Falls, Iowa, United States
Job Summary
Greet retail and walk-in customers, answer phone calls, and assist installer service specialists with professional customer needs. Follow company service programs like Hi-5 and the Low-Price Guarantee while recommending premium items and resolving complaints. Maintain cash drawers, process transactions, and handle exchanges and returns in accordance with policy. Complete daily image maker updates, planogram changes, and inventory cycle counts. Operate brake lathes and test equipment after training, and perform in-store services such as battery testing and code scanning. Occasionally drive a delivery vehicle when business needs dictate. Bilingual candidates encouraged to apply.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
- Bilingual candidates encouraged to apply
Desired Qualifications
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
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