Parts Specialist
On-siteRoyal Oak, Michigan, United States
Job Summary
Greet retail and walk-in customers, answer phone calls, and assist installer service specialists with professional customer needs. Execute daily operational tasks including image maker completion, planogram updates, inventory cycle counts, and merchandise returns. Process exchanges, returns, and cash transactions while maintaining the cash drawer and resolving complaints. Operate brake lathe and store test equipment after training, and perform in-store services such as battery testing and code scanning. Occasionally drive a delivery vehicle to make deliveries when business needs dictate. Complete assigned company training and promote all customer service programs. Fluency in Spanish is highly desired.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
Desired Qualifications
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification
- Fluency in multiple languages (Spanish is highly desired)
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