Parts Specialist
On-site · Homer, Alaska, United States
Job Summary
Parts Specialist will provide high-level service to retail and installer customers and support store management in assigned tasks. Responsibilities include greeting customers, assisting in merchandise selection, supporting professional customers, executing company training, answering store calls, looking up parts and quoting prices, offering the Low-Price Guarantee, handling cash and credit card transactions, processing exchanges/returns, addressing customer complaints, assisting with image maker and planogram duties, stocking and merchandising tasks (freight receival, stocking shelves, fronting/facing, cleaning), and performing in-store services (e.g., install wipers, test/charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasional delivery driving may be required. Desired: ASE certification and bilingual (Spanish) proficiency. The employer emphasizes growth opportunities, comprehensive benefits, and an equal-opportunity policy.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Outstanding, friendly and professional customer service
- multitask
- ability to handle customers on the phone and in-store at the same time
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