Parts Specialist
On-siteVernon, Texas, United States
Job Summary
Greet retail and walk-in customers, assist them in selecting merchandise, and answer phone calls to look up parts, quote prices, and recommend related items. Follow and promote company customer service programs including Hi-5 and the Low-Price Guarantee while addressing complaints in a friendly manner. Process exchanges, returns, and credit transactions, maintain the cash drawer, and complete daily image maker and planogram updates. Operate brake lathe and test equipment after training, perform in-store services like installing wipers and testing batteries, and occasionally drive a delivery vehicle. Multitask between phone and store interactions while accurately matching alphanumeric sequences.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
- Driving record must meet the company mandated driving eligibility requirements
Desired Qualifications
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification
- Fluency in multiple languages (Spanish is highly desired)
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