Parts Specialist
On-siteCanton, Georgia, United States
Job Summary
Parts Specialist provides high-level service to retail and installer customers, greets customers, assists with merchandise selection, supports store management, handles cash and transactions, processes exchanges/returns, resolves customer complaints, assists with inventory and image planning tasks, and may perform in-store services and occasional deliveries when needed. The role emphasizes customer service excellence, parts lookup and pricing, product recommendations, operating a cash drawer, processing payments, and maintaining store cleanliness and organization; bilingual ability is encouraged and ASE certification is desirable. The position supports ongoing training and leverages company programs to drive sales and customer satisfaction.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Provide outstanding, friendly and professional customer service
- Multitask, handling customers on the phone and in-store simultaneously
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service (desired)
- Fluency in multiple languages (Spanish highly desired)
Desired Qualifications
- Bilingual (Spanish) is encouraged
- ASE certification (desired)
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