Parts Specialist
On-siteOxford, Alabama, United States
Job Summary
Parts Specialist provides high-level service to retail and installer customers and supports store management in assigned tasks. Responsibilities include greeting customers, assisting with merchandise selection, handling phone inquiries, processing exchanges/returns, managing cash drawer and card transactions, performing daily store operations (stocking, planogram updates, freight receival, and inventory counts), and delivering in-store services (e.g., installing wipers, testing batteries, diagnosing vehicle codes) as trained. Occasional delivery driving may be required; bilingual candidates encouraged. O’Reilly Auto Parts emphasizes customer service, product knowledge, and promoting company programs, with a strong promote-from-within culture.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Provide outstanding, friendly and professional customer service
- Multitask in-store and on the phone
- Possess knowledge of automotive parts and related items
- Ability to operate in-store service tasks (e.g., install wipers, test batteries, diagnose codes)
- Able to handle cash, checks, and credit card transactions
- Ability to drive a delivery vehicle when needed (driving record must meet requirements)
- Bilingual in Spanish desired
Desired Qualifications
- Bilingual candidates encouraged to apply
- Fluency in multiple languages (Spanish is highly desired)
- ASE certification (desired)
- Customer service oriented
- Ability to multitask in-person and over the phone
- Knowledge of automotive parts and cataloging (desired)
- Experience with sales or service in automotive parts (desirable)
- Familiar with stock handling and planogram updates
- Ability to operate store test equipment after training
- Clean driving record for occasional deliveries
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