Parts Specialist
On-siteMount Airy, North Carolina, United States
Job Summary
The Parts Specialist will provide high level service to retail and installer customers, greet customers, assist them in selecting merchandise, and support store management in daily tasks. Responsibilities include following customer service programs, answering phones, looking up parts and quoting prices, offering related items and the Low-Price Guarantee, processing cash/credit transactions, handling exchanges/returns, resolving customer complaints, assisting with daily image maker and planogram updates, stocking shelves, performing freight receival and inventory tasks, and providing in-store services (e.g., install wipers, test batteries, diagnose issues). Occasional delivery driving may be required. Bilingual candidates are encouraged, and ASE certification is desirable. The employer emphasizes equal opportunity employment and a promote-from-within philosophy, with comprehensive benefits and growth opportunities.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Provide outstanding, friendly and professional customer service
- Multitask, handling customers on the phone and in the store at the same time
- Fluency in multiple languages (Spanish is highly desired)
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