Parts Specialist

Parts Specialist provides high-level customer service to retail and installer customers, supports store management with tasks, and assists with professional customer service. Responsibilities include greeting customers, helping select merchandise, assisting managers and installers with service, handling phone inquiries, looking up parts and pricing, offering related items and low-price guarantees, managing cash handling and credit transactions, processing exchanges/returns, addressing customer complaints, performing planogram updates and stock tasks (receiving freight, stocking shelves, fronting/facing, cleaning), completing daily image maker tasks, and performing in-store services (e.g., installing wipers, testing batteries, reading trouble codes, replacing headlight capsules) as well as occasional deliveries. Bilingual candidates encouraged; ASE certification is listed as a desired qualification; extensive benefits and a promote-from-within culture are highlighted. The role emphasizes customer service excellence, inventory/operational duties, and store support within an automotive parts retail environment.