Parts Specialist
On-siteGorham, New Hampshire, United States
Job Summary
Greet retail and walk-in customers, answer phone inquiries, and assist installer service specialists with professional customer needs. Execute daily operational tasks including stocking shelves, updating planograms, processing returns, and performing inventory cycle counts. Handle cash and credit card transactions, resolve customer complaints, and address vehicle service requests such as battery testing and code scanning. Operate store test equipment after training and occasionally drive delivery vehicles when business needs dictate. Complete assigned company training and promote all customer service programs. Fluency in multiple languages is highly desired.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
- Bilingual candidates encouraged to apply
Desired Qualifications
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
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