Parts Specialist

The Parts Specialist will provide high‐level service to retail and installer customers, assist store management with assigned tasks, and support professional customers as needed. Duties include greeting customers, assisting with merchandise selection, looking up parts and quoting prices, processing cash/credit transactions, handling exchanges/returns per policy, answering store phone calls, maintaining cash drawer, executing planogram updates and stocking duties, handling stock/merchandise returns to distribution, and performing in-store services (e.g., install wipers, test/charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasional delivery driving may be required. Bilingual communication (Spanish) is encouraged. Training will be provided to operate store test equipment after completion of required company training. The role supports store management and emphasizes exceptional customer service, ticket accuracy, and adherence to company policies.