Parts Specialist
On-siteMidland, Michigan, United States
Job Summary
Parts Specialist at O'Reilly Auto Parts delivers high-level service to retail and installer customers, supports store management, and assists with vehicle-related in-store services (e.g., test batteries, replace headlight capsules) after training. Responsibilities include greeting customers, performing related selling, looking up parts and quoting prices, processing cash/credit transactions, handling exchanges/returns, assisting with planogram updates and stock management, and maintaining quality customer service under company policies. Bilingual candidates are encouraged to apply; experience with automotive parts, inventory control, and basic test equipment is valued. Occasional driving for deliveries may be required and must meet driving eligibility requirements. The role emphasizes customer service excellence and cross-functional store support.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
- Occasionally drive a delivery vehicle; driving record must meet company requirements
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