Parts Specialist
On-siteBenton, Tennessee, United States
Benton, Tennessee, United StatesOn-siteFull TimeMid LevelEnterprise
Full TimeMid LevelEnterprise
Job Summary
Provide high-level customer service to retail and installer customers; assist store management in tasks; greet customers and help select merchandise; look up parts and quote prices; manage cash drawer and process transactions; handle exchanges/returns; answer store calls; maintain planograms and perform stock updates; assist with in-store services (e.g., install wipers, test batteries, scan trouble codes); occasional delivery taxiing using a company vehicle; bilingual communication supports for Spanish-speaking customers; proactive problem resolution and maintaining a positive store environment.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
- Occasionally drive a delivery vehicle; driving record must meet company driving eligibility requirements
Desired Qualifications
- ASE certification (desirable)
- Fluency in multiple languages (Spanish highly desired)
- Experience with automotive parts or service environments
- Customer service excellence
- Inventory and planogram knowledge
- Credit card and cash handling experience
- Driving as needed for deliveries (driving eligibility)
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