Parts Specialist
On-siteMustang, Oklahoma, United States
Job Summary
Greet retail and walk-in customers, answer phone calls, and assist professional customers as directed. Follow and promote company customer service programs including Hi-5, Low Price Guarantee, and Related Selling. Maintain and secure the cash drawer, process exchanges and returns, and resolve customer complaints. Assist with daily image maker updates, planogram changes, and inventory cycle counts. Operate brake lathe and store test equipment after training, and perform in-store services such as installing wipers and testing batteries. Occasionally drive a delivery vehicle when business needs dictate. Complete assigned company training relevant to the position.
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
- Driving record must meet the company mandated driving eligibility requirements
Desired Qualifications
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
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