Parts Specialist
$31,533–$45,760 year
On-site · Kremmling, Colorado, United States
Job Summary
Provide high-level customer service to retail and installer customers, greet customers, assist with merchandise selection, and support store management in daily tasks. Duties include handling cash, processing exchanges/returns, answering phone inquiries, looking up parts and quoting prices, maintaining stock and planograms, operating in-store equipment after training, and performing occasional deliveries when needed. Bilingual candidates are encouraged; ASE certification and Spanish bilingual ability are desirable. The role involves ensuring customer satisfaction through hospitality, effective upselling, and adherence to company programs (Hi-5, Low Price Guarantee, Rock the Call).
Required Qualifications
- Ability to quickly match alphanumeric sequences
- Outstanding, friendly, and professional customer service
- Multitask effectively handling customers in-store and on the phone
- Ability to look up parts and quote prices
- Ability to process cash, checks, and credit card transactions
- Ability to address and resolve customer complaints in a friendly manner
- Familiarity with automotive parts and sales or service is desirable
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