Parts Sales Representative

Manage parts sales and customer satisfaction by receiving orders via telephone, email, and in person, while initiating calls to solicit orders and verify marketing information. Process customer orders same-day, prepare sales orders with specific terms, and handle credits in accordance with company policy. Actively seek additional sales opportunities through suggestive selling, product knowledge, and direct mail, utilizing reference media like the SIS and numerical Parts Record. Follow back-orders closely to ensure prompt delivery, notify customers upon receipt, and expedite items by working directly with the order analyst. Report engine sales leads, competitive activities, and potential service calls to the Sales Department, while recording lost sales opportunities.