Parts Department Associate
On-siteRoslyn Heights, New York, United States
Job Summary
Manage the end-to-end customer order process from initial inquiry through purchase order entry and final invoicing. Field incoming emails and phone calls to provide pricing, delivery estimates, and technical support using assembly drawings and technical data. Coordinate with vendors, overseas headquarters, and internal departments to resolve discrepancies, revise orders, and facilitate backorder releases. Process incoming packages with the Shipping and Receiving team, verify accurate costing, and reconcile shipping manifests for accounting. Maintain up-to-date logs as orders move through shipping and receiving while ensuring clear communication on order status.
Required Qualifications
- Prior experience in a parts department, inside sales, customer service, or order processing role
- Ideally within a manufacturing, industrial, or technical products environment
- Ability to read and interpret assembly drawings and technical documentation to accurately identify parts and specifications
- Comfort learning product lines and technical terminology
- Strong verbal and written communication skills for interacting with customers, vendors, and international partners
- Ability to convey pricing, delivery, and technical information clearly and professionally
- Highly organized with strong attention to detail
- Able to manage multiple orders, logs, and priorities simultaneously while maintaining accuracy across order entry, invoicing, and inventory tracking
Desired Qualifications
- English major preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.