Parts Customer Care Manager - Piscataway, NJ
$90,000–$100,000 year
On-site · Piscataway, New Jersey, United States
Job Summary
Oversee daily parts counter operations, ensuring efficient service and issue resolution for internal and external customers; manage staffing schedules across territories; monitor and control labor expenses; track and maintain KPIs with data-driven insights; lead, coach, and develop team members; coordinate training with HR; manage operational reporting including open orders, back orders, and invoicing discrepancies; collaborate cross-functionally with service departments, product support, and leadership; serve as a key contact for high-profile customers and oversee corporate programs including marketing discounts and claims processes.
Required Qualifications
- High School Diploma or equivalent required.
- Minimum 5 years experience in Parts Operations with progressive supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Excellent communication and interpersonal skills; both verbal and written.
- Prioritizing tasks and meeting deadlines in a fast-paced environment.
- Advanced proficiency with Microsoft Office applications
Additional Requirements
- Equal Opportunity Employer
- This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors to employ and advance qualified individuals with disabilities and protected veterans
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