Parts Counterperson - Automotive Dealership
On-site · Bel Air Harford County, Maryland, United States
Job Summary
Assist retail, wholesale, and service department customers with parts inquiries and purchases; promptly greet customers and technicians and provide exceptional customer service; identify, source, and recommend the correct parts using manufacturer catalogs and dealership software; process parts orders accurately and efficiently; maintain accurate inventory records and monitor stock levels; receive, stock, and organize incoming parts shipments; coordinate with service advisors and technicians to ensure timely parts availability for repairs; follow up on special orders and communicate status updates to customers and internal departments; process returns, warranties, and core returns according to manufacturer guidelines; maintain a clean, organized, and professional parts department; meet dealership and manufacturer performance standards.
Required Qualifications
- Previous automotive parts experience preferred
- GM / Chevrolet experience preferred
- CDK experience preferred
- Strong knowledge of automotive systems, parts, and accessories
- Experience with dealership management systems and electronic parts catalogs preferred
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Valid driver's license and clean driving record
- Ability to lift up to 50 pounds and work in a physically active environment
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