Parts Counter Specialist

Identify needed parts using catalogs and computer systems, then bill orders and update inventory controls. Distribute special and warranty parts while maintaining shelf stock and ensuring technicians receive correct items timely. Order parts from vendors, fill customer orders from stock, and ship according to DOT guidelines. Track lost sales, study new product bulletins, prepare invoices, and obtain credit authorization. Advise customers on substitutions, pick up and deliver parts, examine returned merchandise, and mark defective items with full details. Notify the Parts Manager of inventory discrepancies, maintain a clean department, assist with annual physical inventory, and control expenses to increase profitability.