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James River EquipmentPosted 1 week ago

Parts Counter Specialist

On-sitePfafftown, North Carolina, United States

Full Time

Job Summary

Greet customers in person, by phone, and online to identify parts needs, then process orders and complete sales. Place machine and stock orders as requested, and handle parts requests for both internal and external customers. Assist with preparing and maintaining merchandise displays, and participate in cycle counts and physical inventory when scheduled. This role requires a positive attitude, strong communication skills, and the ability to manage high-volume inquiries with timely follow-up. James River Equipment, a John Deere dealer since 1977, offers a supportive, collaborative team environment focused on customer service and trust.

Required Qualifications

  • Enjoy being customer-facing
  • Positive attitude
  • Willingness to learn
  • Good communication
  • Excellent attendance
  • Attention to detail
  • Problem solving skills
  • Customer service skills
  • Recent computer use
  • Ability to handle high volume of customer inquiries
  • Timely follow up
  • Not afraid to answer the phone

Desired Qualifications

  • Experience in dealership software
  • Parts/inventory systems

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