Parts Counter Sales Representative

Assist customers via phone and walk-in by locating parts using database systems to minimize downtime. Offer technical advice, generate purchase orders, and initiate credit applications while entering data for billing and inventory. Support shop technicians by researching parts and tracking inventory, then purchase non-CAT equipment from outside vendors and submit invoices. Investigate customer complaints diplomatically, document findings, and process returned parts including inspecting remanufactured items. Conduct daily inventory bin counts, update databases, and resolve discrepancies.