Parts Counter Rep 1
On-siteCharlotte, North Carolina, United States
Job Summary
Greet customers in the showroom, answer phones, and assist the service department by identifying, acquiring, and invoicing parts to work orders. Look up parts via computer programs, handle cash payments and returns, and maintain action pending reports and outstanding backorders. Support parts procurement, stocking, and delivery needs while resolving customer issues and performing warehouse duties such as assembling hydraulic hoses. Expedite Caterpillar and other OEM orders onsite with customers and perform general housekeeping. Report any conditions that do not meet OSHA standards to the supervisor. Maintain a customer-first attitude, treat all customers equally, and take ownership of situations without passing them to other employees.
Required Qualifications
- High school degree or equivalent
- 3-5 years of experience in a parts environment
- Must be familiar with identifying and sourcing parts on a daily basis
- Ability to assist service shop with replacement parts that are comparable to OEM supplied components
- Must be able to lift, carry, push, pull and/or otherwise move up to 50 pounds
- Neatness in dress is mandatory
- Profanity will not be tolerated
- Flexibility
- Answer telephone with politeness
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