Parts Counter Associate
On-sitePhoenix, Arizona, United States
Job Summary
Identify, research, and quote heavy equipment parts using OEM systems, then create and manage customer orders from quote to delivery. Serve as the front-line contact for phone, email, and walk-in customers while coordinating with the service department to schedule technicians and align parts availability. Proactively manage need-by dates, freight options, and emergency orders to minimize downtime, and communicate clearly regarding backorders and ETAs. Process will-call orders, stage parts, and complete bids for service and parts sales quotations. Maintain a clean, safe, and organized parts environment while driving customer issues to resolution. Work Monday through Friday in the Phoenix office.
Required Qualifications
- Pass pre-employment drug screen, background check, and MVR screen
- Must be available to work in the office Monday through Friday
Desired Qualifications
- Experience in parts counter sales or parts support for heavy equipment, construction, mining, aggregate, or industrial machinery preferred
- Understanding of the urgency of equipment downtime and jobsite pressures
- Ability to research parts accurately using schematics and OEM systems
- Customer-focused mindset with the ability to build trust and long-term relationships
- Excellent communication skills—calm, clear, and professional under pressure
- Strong organizational skills with the ability to manage multiple open orders at once
- Team-oriented approach and willingness to collaborate across departments
- Sense of ownership—when there's a problem, you see it through to resolution
- Continuous commitment to workplace safety
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