Parts Coordinator
On-siteHope Mills, North Carolina, United States
Job Summary
Maintain adequate parts inventory for machines in your area of responsibility and reorder as necessary. Research cross-reference files to correctly identify parts, obtain prices on special assemblies from headquarters, and furnish customers with recommended inventory. Train customers on parts catalogs and PSO cards, while keeping records of parts assigned to field service mechanics to ensure unused items are returned. Expedite daily shipments and prioritize emergency or back order deliveries to accommodate customers. Manage warranty claims through to completion, assist with EPA waste disposal, and supervise the service center in the absence of the manager.
Required Qualifications
- High School diploma or equivalent
- Prior customer service experience
- Strong communication and interpersonal skills
- Attention to detail
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office
- Experience with CRM software
- Ability to multitask and prioritize effectively
Desired Qualifications
- Experience in a parts or technical support role
- Knowledge of parts and inventory management
- Additional technical certifications or education
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