Parts Advisor III
$53,456–$61,173 year
On-siteSan Antonio, Texas, United States
Job Summary
Execute warranty returns, manage shipping and packaging, and coordinate indirect purchasing through Coupa. Identify and order correct parts for repairs, systematically receive and BIN inventory using Rivian's proprietary scheme, and resolve discrepancies in procurement. Communicate with technicians and leads via huddles to promote clear channels and efficient customer care. Utilize SharePoint, the Warranty Manual, and Rivian systems for daily counts, pre-pulling parts for appointments, and explaining services. Demonstrate adherence to Rivian's safety requirements, 5S methodology, and Guiding Principles while maintaining a customer-first approach in a fast-paced environment.
Required Qualifications
- Minimum age of 21
- Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need
- Shifts may include evening, overnight, or early morning hours
- HS Diploma or GED preferred
- 2 – 3 years in a Customer Facing Service role, material handling / inventory management or equivalent
- Experience in a Fast-Paced Environment or a equivalent combination of education and experience
Desired Qualifications
- Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms
- Strong communication, organizational and time management skills
- Exhibits patience, empathy, attention to detail, and a passion for problem-solving
- Remains flexible and responsive to changing conditions
- Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
- Basic mathematic skills to prepare and transact estimates and payments
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling
- Ability and willingness to learn about Rivian's safety requirements
- List and explain the 5S stages and methodology
- Provide exceptional service to all customers using Rivian Guiding Principles
- Utilize a forklift in required areas for transporting and organization of parts
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