Partnerships and Growth Representative

Serve as the primary point of contact for a portfolio of partners following implementation, delivering a white glove customer experience through proactive communication and relationship management. Build trusted relationships with operational, clinical, and executive stakeholders while participating in escalations from resolution through timely follow-up. Drive utilization, adoption, and long-term engagement by conducting portal demonstrations, training, and onboarding sessions for new and existing partner teams. Identify opportunities for account expansion, cross-selling, and increased utilization, partnering closely with Business Development to support renewal strategies. Act as the project manager for partner initiatives from planning through execution, coordinating implementation of new workflows and product launches. Monitor partner performance against SLAs, KPIs, and operational metrics to proactively mitigate retention risks. Coordinate closely with Operations, Clinical, Engineering, Finance, and Patient Experience to gather feedback and collaborate on continuous improvement initiatives. Maintain detailed project documentation and account activity within Salesforce CRM.