Partnership Manager
On-siteQuezon City, Metro Manila, Philippines
Job Summary
Build and maintain exceptional partnerships by getting to know clients and their Executive Assistants to anticipate needs and step in when it matters most. Align EA capabilities and resources to help clients reach their goals, manage through challenges by resolving conflicts quickly and diplomatically, and ensure clients are always covered during unforeseen circumstances. Lead a team of 15-18 Executive Assistants with coaching, feedback, and development, while setting clear goals, tracking performance metrics, and holding the team accountable for results. Navigate cultural nuances across multiple countries and time zones to optimize processes and enhance client satisfaction, prioritizing Athena's business interests while seeking mutually beneficial outcomes.
Required Qualifications
- 2+ years managing teams and developing talent
- 2+ years working with international stakeholders (ideally American clients)
- Proven ability to manage escalations and resolve conflicts effectively
- Experience managing client relationships
- Strong coaching skills with experience creating individualized development plans
- Experience conducting root cause analysis and creating action plans
- Comfort working night shifts and rotating schedules
- Excellent English communication (written and verbal)
- Strong relationship-building abilities with executives and cross-functional teams
- Strategic thinking and business acumen
- Performance management and accountability
- Adaptability in fast-paced environments
- Bachelor's degree in business, marketing, or related field
Desired Qualifications
- MBA
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