Partner Success Specialist--East Region (Remote)
Remote · Denton, Texas, United States
Job Summary
Partner Success Specialist for the East Region focused on delivering white-glove onboarding and ongoing customer success for Teaching Strategies' education-tech solutions. Responsibilities include onboarding and implementation of new and renewing partners, identifying stakeholders, delivering trainings and webinars, developing product knowledge to guide customers to value, project-managing client implementations via email/phone/web, tracking tasks against schedules, driving adoption metrics, identifying churn risks and forming proactive retention plans, supporting post-sale account management with sales, and collaborating with Support and Development to improve onboarding and product experiences. Must demonstrate excellent customer service and communications skills, and have experience with Teaching Strategies products or similar education-tech offerings; required Bachelor's degree and 2-4 years of experience in customer success/onboarding/account management; proficiency with CRM systems (ideally Salesforce); strong organizational, analytical, and presentation skills.
Required Qualifications
- Bachelor's Degree in business, education or related areas required
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