Partner Success Manager
On-site · Brisbane, Queensland, Australia
Job Summary
Partner Success Manager responsible for a portfolio of 350–400 accounting firms across Queensland, driving digital strategy, increasing active platform users, and promoting adoption of Xero tools through education, strategic guidance, and proactive relationship management. Role emphasizes high-volume phone-based engagement, retention initiatives to mitigate deletion risks, cross-sell and upsell opportunities, and delivering product updates and educational events to partners. Collaboration with a cross-functional team and a flexible hybrid work arrangement balancing remote work with in-office collaboration.
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