Partner Success Manager
$80,000–$100,000 year
RemoteUnited States or New York City, New York, United States
Job Summary
Own partner-sourced lead flow end to end, managing registration, routing, conversion, and SLAs while competing for prime placement and budget priority across practice management, imaging, and distributor ecosystems. Drive co-selling and joint go-to-market initiatives through account mapping, partner-led calls, and managing co-marketing campaigns to attributed results. Serve as the primary point of contact for a defined portfolio from onboarding through activation, delivering enablement such as trainings, battlecards, and certification to support independent partner sales. Own partner economics, including reporting, invoicing, and fee/commission accuracy against signed agreements and HubSpot data, while managing escalations with documented SLAs. Maintain data integrity in HubSpot and define health metrics to intervene proactively on engagement lags. Deliver weekly lead flow and pipeline reports, monthly scorecards, and quarterly business reviews with actionable insights. Feed partner insights to Partnerships leadership, Product, Engineering, and GTM to ensure a seamless experience. Work alongside Partnerships leadership to own activation, operations, and day-to-day partner health.
Required Qualifications
- 3 to 5 years in partner success, channel or partner operations, customer success, account management, or revenue operations
- Experience owning a portfolio of partners or accounts and the outcomes attached to it
- Proven ability to enable and influence external teams while engaging executives on business outcomes
- Commercial fluency: you can hold a credible conversation about pipeline, deal mechanics, and forecast with both partners and internal teams
- Hands-on proficiency in HubSpot, including deals, source attribution, custom properties, workflows, dashboards, and reporting
- Strong working familiarity with Salesforce
- Advanced data and spreadsheet skills, including genuine comfort with financial reconciliation, fee calculations, and variance identification
- Excellent communication skills, with the ability to bridge operational, technical, and business perspectives
- Highly organized, with the ability to run multiple partners and internal teams in parallel
- Tenacity and creative problem solving skills
- E-Verify authorization to work in the United States
Desired Qualifications
- ideally in health tech, SaaS, or AI
- Experience in the dental or healthcare technology space
- Familiarity with common dental platforms, including practice management systems and imaging software, and with the DSO and dental group landscape
- Experience supporting channel, reseller, referral, or integration partner programs in SaaS or AI-driven products
- Experience running co-marketing or joint go-to-market campaigns with partners
- Experience working alongside Finance or AP on partner, referral, or commission payments
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