Partner Success Manager
Remote
Job Summary
Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor. Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams. Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap. Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams. Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs. Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities. Proactively monitor partner health indicators and intervene early to address concerns or remove blockers. Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals. Track and analyze key performance indicators including partner health scores, processing volumes, approval rates, and merchant concentration. Provide regular reporting to partners and internal stakeholders on account performance, risks, and opportunities. Use data insights to make strategic recommendations and drive continuous improvement in partner outcomes. Maintain accurate records in CRM systems to ensure visibility and collaboration across teams.
Required Qualifications
- 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles
- preferably in payments, fintech, or SaaS
- Proven track record of managing high-value accounts with measurable retention and growth outcomes
- Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems
- Exceptional relationship-building skills with the ability to influence and collaborate with executive-level stakeholders
- Outstanding communication skills—both written and verbal—with the ability to simplify complex technical concepts
- Strong analytical and problem-solving abilities with a data-driven approach to decision-making
- Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software
- Self-starter mentality with the ability to work independently, manage competing priorities, and thrive in a fast-paced environment
- Candidates located in the Greater Phoenix area
Desired Qualifications
- Experience working with vertical SaaS platforms or understanding of specific industry verticals (banking, property management, healthcare, etc.)
- Technical aptitude with APIs, integrations, or software implementation
- Experience with customer success platforms like Gainsight or ChurnZero
- Knowledge of payment compliance, underwriting processes, or risk management
- Background in consulting, strategic operations, or business development
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