Partner Success Manager - Hybrid - F/T
On-siteColumbus, Ohio, United States
Job Summary
Serve as the main operational contact for assigned partner communities by assisting providers with scheduling, coordination, documentation, and day-to-day operational requests. Track provider schedules, manage escalations, and support new partner and provider onboarding processes. Collect and review service delivery data, maintain accurate records of communications, and prepare routine updates for the Director of Operations. Build strong relationships with partner facilities and collaborate with clinical teams, business development, and internal operations to ensure seamless partner experiences. Assist in maintaining operational documents, CRM updates, and coordinating regional meetings and visits.
Required Qualifications
- Associate's degree
- Bachelor's degree in healthcare administration, Business, Communications, or related field
- 2+ years of experience in healthcare operations, customer service, partner success, or administrative support roles
- Strong organizational and time management skills with attention to detail
- Excellent interpersonal, communication, and problem-solving abilities
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM platforms
- Ability to work independently and collaboratively in a fast-paced environment
Desired Qualifications
- Bachelor's degree in healthcare administration, Business, Communications, or related field
- Healthcare or post-acute care experience
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