Partner Success Manager
$72,000–$90,000 year
Remote · United States
United StatesRemoteFull Time$72,000–$90,000 yearMid LevelNot SpecifiedCybersecurity ServicesUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
Cybersecurity Services
Job Summary
Partner Success Manager responsible for onboarding roughly 10 new partners per week and ensuring 85% are fully set up and protected within 16 days. Works closely with Account Managers to drive adoption, conducts post-incident check-ins, coordinates with Technical Sales and Support to remove deployment hurdles, and supports renewal efforts. Emphasizes a proactive, process-driven approach, cross-functional collaboration, and delivering measurable outcomes to maximize partner value and platform usage.
Required Qualifications
- 3+ years of experience in a customer success, account coordination, or enablement role
- Natural ability to follow processes while bringing high energy and a positive vibe to partner calls
- Strong organizational skills and a knack for managing multiple moving parts
- Collaborative mindset across internal sales and account management teams
- Drive to hit measurable goals and ownership of the partner experience
- Experience in the MSP ecosystem and cybersecurity experience is a plus
- Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering)
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